FAQ’s
Unleash Your Full Potential
Excellence lies within us all, but the challenge is gaining the ability to express that excellence. Ideal Sports Performance accepts that challenge and through our innovative training process we will guide you along that journey. We recognize that before you can accept that challenge yourself, there might be some questions about our system and online sports performance training experience. If you have questions or need further insight, we invite you to contact us so that we can clarify and uncertainty you might have.
Program
We offer three very unique styles of programs for you to choose from and while each is beneficial in its own right, understanding your specific goals and expectations can help you best select the style that is most appropriate for you. For those seeking a completely customized experience that is designed specifically for your goals with the most direct access to our elite staff then the Performance Plan is best equipped. If you prefer a style that is more self-paced, yet extremely effective at developing overall athleticism and general fitness then the Membership is most suitable. Finally, for a team or group of athletes seeking a program that encourages continuity while also promoting individualized progressions then the Team Platform is the perfect style. Regardless of your selection, the one constant is that we are committed to the pursuit of helping you achieve the ideal version of yourself.
All workouts and programming resources will be accessible through our mobile app. After registration, you will receive instructions on how to download the app and access information to your profile. Every resource related to your selected program will be available through the app and if you have any issue or questions on the proper navigation and function of the app you can reach out to us at (info@idealsportsperformance.com).
You are only financially obligated on a monthly term basis. Although we encourage consistency to achieve optimal results, you can elect to cancel or terminate your program at any point with only the current payment cycle being your financial obligation. For the purposes of clarity, the Performance Plan and Team Platform function as individual monthly payments unless otherwise specified while the Membership functions as a subscription service. Regardless of your program, you can either elect to cancel or not renew without further financial obligation beyond the latest payment term.
Yes, you can switch the type of program that you have by simply notifying us of your intentions through contacting us at (info@idealsportsperformance.com). If you are selecting an upgraded program, you will receive a pro-rated credit towards that upgrade based on the remaining term of the current program. If you are electing to transition to a less expensive program, you can do so at any time, but the monthly payment of the original selection will carry over to cover the transition through the end of the monthly term at which point the lower price would apply moving forward.
After registering for a program, you will receive instructions regarding payment along with introductory information related to your selected program. Once the payment has been processed and introductory material is completed, you will receive full access to your profile complete with all relevant resources related to your program. From this point, you should follow the protocol as outlined and can inquire for assistance or clarification whenever needed.
No, you will be able to start almost immediately. The programs are intended for monthly cycles, but the term of your plan will commence upon the completion of payment and finalization of introductory information. From that date, the selected program will be assigned to your profile and the content will cover four weeks in duration regardless of when it began. For the purposes of clarity, our terminology as far as monthly terms is meant to cover a four week time period that is independent of the specific date of a calendar.
No, we invite athletes of any age or level to participate in our programming. We have the ability to customize and adapt more features based upon your specific level or sport with our Performance Plan so that could be a consideration. However, regardless of your program selection, factors such as intensity and volume can always be adjusted to account for your current status. If there are any concerns or questions in regards to what your fitness level is then we encourage you to consult your doctor before participation.
Ideal Sports Performance differentiates itself from the competition due to the invaluable combination of education, experience and innovation. Our staff is not only knowledgeable on the latest training methodologies, but we have experience at the most elite level of professional competition with world championship accolades. Aside from the professional qualities, we strive to create real connections with our customers to help personalize the experience. We are very committed to the person and process and in doing so help facilitate the ideal outcome as opposed to strictly focusing on the outcome itself.
Payment
After registration and processing, you will be provided a secure method to submit payment in accordance with your selected program. The Membership will function as a subscription service with recurring charges on a monthly basis. The Performance Plan and Team Platform will function as individual purchases each month unless there is an agreement to transition to a subscription payment plan.
You would only be charged on a recurring monthly basis under the terms of the Membership Program which functions as a subscription service. The Performance Plan and Team Platform function as individual monthly charges that are submitted accordingly unless there is a mutual agreement in place to transition those to a subscription payment plan.
You can choose to cancel your membership at any time by simply notifying us of your intentions through e-mail (info@idealsportsperformance.com). If you choose to cancel your membership you will continue to have access to your resources through the remaining period of the latest paid term.
Technical
From the initial login page of the app you can select “Forgot Your Password” and you will be provided with instructions to reset your password. You can also contact us directly at (info@idealsportsperformance.com) and we can help facilitate a password reset for you.
If you have difficulty with the app for any reason, please reach out to us directly via e-mail at (info@idealsportsperformance.com) and we will resolve whatever issue you might be encountering. You also have the option of direct messaging us from within the app itself if you are having difficulty with just navigating the app or finding the resources of your program.